Is your HSBC business banking app not working?
Or you are getting the error “Your mobile banking session has expired. Please log on again “?
If your HSBC mobile banking app is not working for you, throwing login errors, you have landed on the right page.
Here we have explained why the HSBC app may not work for you and what you can do to fix it.
First of all, do not fret if the HSBC app is not working, as you are not alone; many like you have regular issues with the app.
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Why is my HSBC business banking app not working
The most common reason why the HSBC business banking app is not working for you is that servers of HSBC might be having issues. However, there can be other reasons why it may not work, such as you are using an outdated app, the cache is causing the issues, your internet might be having problems, or you are using a VPN.
Whatever the case, there are always a few ways to fix the issues on your own or make sure the problem isn’t from your end.
How to Fix HSBC business banking app not working
1. Check HSBC servers
The first and most common reason, as we have seen in the past, for the HSBC app to not work for users is the server issues.
So, the first thing you need to do is to check the server status of the HSBC.
It’s always good to know whether the problem lies on your end or on the client’s side.
That being said, the server status of HSBC can be checked online for free.
We would suggest visiting the downdetector page for HSBC. Here, you can look at the user’s comments reporting similar problems and the number of reports.
If the reports are significant, it means the servers of HSBC are down.
If the servers are down, the HSBC app will not work, and you won’t be able to do much rather than waiting till the servers get restored.
You can also check other similar websites to check the server status of HSBC, such as isitdownrightnow.com, etc.
Moreover, you can simply open Twitter and open the HSBC Twitter account for your region and check whether they provided an update regarding any ongoing issues or not.
We're aware that some of our systems aren't working as normal at the moment. We're investigating, and ask that you please try again in a bit.
— HSBC UK (@HSBC_UK) April 1, 2022
2. Check your internet connection
Next, your internet might also be the culprit if the HSBC app is not working for you.
The HSBC app won’t work or keep loading if the Internet connection is not stable.
So, make sure your internet is working fine.
We would suggest turning off your Wi-Fi router and turning it on after a few minutes; this will refresh your internet session in case there are any bugs.
You can also check your internet speed on fast.com or other similar services.
We would recommend switching your internet connection to your mobile date from Wi-Fi or vice versa.
3. Disable VPN
If you are using a VPN, it might be causing issues with the loading of the HSBC mobile banking app.
A VPN (Virtual private network) disguises your location and hides your identity. However, the banking and payment apps require your location and details for security reasons.
So, if you are using a VPN, disable it and then try using the HSBC app; it should work now.
4. Update HSBC app
If you are using an outdated version of the HSBC mobile app, it could also be a reason why the app is not working properly for you.
Not having the latest version of the app means there can be certain underlying bugs and malware causing the app not to load properly.
So, make sure you are using the latest version of the HSBC app.
To update the HSBC mobile banking app, simply head over to the Google Play Store or App Store on your Android or iOS device and search for HSBC; if the update is available, download it.
Once the app is updated, remove it from the recent apps and start it again, it should work now.
5. Restart your device
Another thing you can perform is to restart your device simply.
Restarting the device will further clear the temporary files or bugs causing the app not to load.
6. Clear HSBC cache
Our devices store temporary data for the apps and services we use. This temporary data is used to run the apps fast and smoothly.
This temporary data is known as cache.
However, the cache can become large with time and cause issues rather than providing benefits or loading the apps faster.
So, that’s why it is always suggested to clear the app’s cache when they misbehave, don’t load, or keep freezing.
That being said, follow the steps below to clear the cache of the HSBC business banking app.
- Open setting
- Tap on Apps or Applications
- Now, tap on HSBC app
- Here, click on Storage
- Now, tap on ‘Clear cache’
Note: These setting will differ slightly from device to device.
7. Use HSBC online banking
If you have tried everything mentioned above in the post and still the app is not working even when the servers of HSBC are working fine, then you can use the HSBC online banking for urgent use.
HSBC online banking contains almost all and even more features than the mobile banking app, so you will be able to do most of the things using online banking.
Visit the HSBC net banking website and log in with your username and password to access online banking.
So, that’s all for now, guys. After reading this post, I hope you were able to know why the HSBC business banking app was not working, and you have probably fixed it.