(8 Reasons) PNC mobile deposit not working

Is PNC mobile deposit not working for you?

Are you not able to deposit your check via PNC mobile deposit?

If that is the case, you have landed on the right page. This post explains why PNC mobile check deposit may not work for you and what you can do to fix it.

So, let’s begin.

Reasons PNC mobile deposit not working

There can be many reasons why PNC mobile deposit may not work such as internet issues, PNC servers may be down, you haven’t endorsed the check, your deposit limit reached, you are not using the latest PNC mobile app, and other technical issues.

Below, we have explained all the reasons in detail:

1. Internet issues

The first reason PNC mobile deposit is not working for you could be the internet connection.

If your internet connection is not working fine or isn’t stable, you will have issues with mobile deposit or accessing the PNC mobile app.

That being said, you can check your internet speed online on fast.com or other similar services.

We would also suggest turning off your Wi-Fi router and turning it on after a few minutes. This way, your internet will get refreshed.

Also, we would recommend using your mobile data instead of Wi-Fi or vice-versa.

2. PNC server down

Another reason PNC mobile deposit is not working could be due to server issues of PNC.

If the servers of PNC are down, you won’t be able to do much rather than waiting till the servers get restored or contact the support.

So, it is always good to know whether the issue lies on your end or the client’s side.

That being said, the server status of PNC can be checked online for free.

We would suggest visiting the downdetector page for PNC. Here check the user comments and number of reports.

PNC servers down

If the reports are significant, it means the servers of the PNC are down.

In this case, you would like to wait to deposit your check till the servers get fixed.

3. You haven’t endorsed the check

If you have submitted the check via PNC mobile check deposit, and it’s getting declined, the reason could be that you haven’t endorsed the check (signed the check).

Yes, signing the check while submitting it via the PNC mobile deposit feature is necessary.

So, make sure you have endorsed the check properly before submitting it.

4. Deposit limit

Another reason your check is getting declined when you submit it via PNC mobile deposit could be the deposit limit.

PNC imposes daily and monthly limits on the total dollar amount of check deposits you can make via mobile deposit.

The PNC Bank mobile check deposit limits for customers with accounts opened for 30 days or longer are $2,500 per day and $5,000 per month; for customers with accounts opened for fewer than 30 days, the limit is $1,000 per day and $2,500 per month.

5. Incorrect details

While depositing a check via the mobile deposit feature, you need to fill in many details, and if something goes incorrect, the PNC mobile deposit will not work, or your check will get rejected.

Ensure your account number and routing number are correct and match your check.

So, check the details twice before the final submission.

6. Issue with check images

If you haven’t captured the images of the check properly and clearly, it could be another reason why your PNC check is rejected when you have submitted it via mobile.

PNC asks the users to upload images of the scanned images of the check from both the front and back sides. This is required for the verification procedure.

But, blurred images are rejected right away. So, make sure to capture clear photos. All the details must be visible clearly.

Also, make sure to capture the full image of the check and do not cut any corner of the check while capturing its image.

Moreover, note that your shadow isn’t falling on the check.

In a nutshell:

  • Clear your smartphone’s camera lens before capturing an image.
  • Make sure your shadow doesn’t fall on the check.
  • Capture the image of check in a bright light condition.
  • Do not upload a blurry image.
  • Do not cut the corners of check.

7. PNC mobile app technical problem

Moving forward, if PNC mobile deposit is not working, the reason could be that PNC mobile application has a technical problem.

It might be that you are not using the latest build of the PNC mobile app.

If the PNC mobile app isn’t updated to the latest version, some underlying bugs and issues may cause the mobile deposit feature not to work properly.

So, make sure your PNC mobile app is up-to-date.

To download the latest version of the PNC mobile app:

  1. Open the Google Play Store or App Store
  2. Search Wells Fargo.
  3. If the update is available, just download it.

Another thing you can do, it to simply uninstall the app and reinstall it.

8. Cache is causing the problem

Cache is temporary data that our device stores to run the apps fast and smoothly.

This data can become large over time, and rather than providing benefits, it can cause issues.

So, it’s always recommended to clear the cache.

That being said, follow the steps below to clear the cache of the PNC app:

  1. Head over to the settings of your smartphone
  2. Go to ‘Apps’ or Applications
  3.  Search for Wells Fargo.
  4. Tap on ‘Data and Storage’
  5.  Tap ‘Clear cache.’

Note: These setting will differ slightly from device to device.


So, that’s all for now, guys. After reading this post, I hope you were able to know why the PNC mobile deposit was not working, and you have probably fixed it.

For more posts, you can have a glimpse at our debit cardcredit card, or online banking categories.

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