14 ways to Fix CIBC Online Banking Not Working

Is CIBC online banking not working for you?

Are CIBC com and CIBC online banking currently unavailable?

If you are facing trouble accessing your CIBC account via online banking, you have landed on the right page.

This post explains why CIBC online banking might not work and what you can do to fix it.

So, let’s get started.

Why is CIBC Online Banking Not Working

The main reason why CIBC online banking is not working is the servers of CIBC are experiencing an outage or having other technical issues. Well, there can be several reasons for that, such as Internet issues, VPN, incorrect details, outdated app, browser or device, etc.

Below, we have tried to provide all the solutions to fix the problem if it lies from your end.

How to Fix CIBC Online Banking Not Working

1. Check your Internet connection

If you cannot access your CIBC account online, the reason could be your internet connection.

So, the first thing you need to do is check your internet connection.

Check whether you can access other websites or not.

You can also check your internet speed on fast.com or other such services.

Also, please turn off your Wi-Fi router and turn it on to refresh your internet.

We would also suggest switching your internet from Wi-Fi to your mobile data and vice versa.

2. Check CIBC server status

If the CIBC website is not working, down, or showing currently unavailable, the reasons could be the servers of CIBC are down or having a tough time.

So, it’s always a good idea to know whether the issue lies on your end or on the client’s end.

If the issues lie on the CIBC end, you won’t be able to do much rather than just waiting or contacting support.

That being said, you can check the server status of CIBC online for free.

We would suggest visiting the downdetector page for CIBC. Here check the comments of users and the number of reports.

If the reports are significant, it means the servers are having issues.

In this case, you would like to wait till the servers get restored to use the CIBC online banking.

You can also check the server status of CIBC on other sites like itsstillnotworking.com, etc.

3. Ensure You’re Using the Correct Website

Make sure you are entering your username and password on the right website. If you are entering the correct login details but can’t log in, you might be falling into a phishing scam.

So, double-check the address bar to make sure the website you have opened is legit. Also, make sure the URL should have the secure lock icon (HTTPS symbol)

4. Check Your Credentials

Another reason you cannot access your account via CIBC online banking could be incorrect login details.

If you have multiple bank accounts, make sure you have not mixed up the login credentials.

So, make sure you use the correct username and enter the right password while keeping all capital letters and symbols in mind.

5. Disable VPN

Another reason you can’t access CIBC.com and CIBC online banking is currently unavailable for you could be that you are using a VPN, which is causing the issue.

A VPN (Virtual Private Network) disguises your location and hides your identity. However, several apps and services, especially the payment and banking apps, do not work when they detect you are using a VPN.

So, disable your VPN and then try opening CIBC online banking website.

If it’s still not working, follow the other methods below.

6. Clear your browser cache

Moving on, another thing you need to perform is to clear the cache of your browser.

Our devices and browsers store temporary data of the apps and services we use to run them fast and smoothly.

This temporary data is known as cache.

However, with time cache can become large, and rather than providing benefits, it can cause issues.

So, it is always recommended to clear the cache.

That being said, follow the steps to clear the cache of your browser (here, we are using chrome)

  • On your computer, open Chrome.
  • At the top right, click More.
  • Click More tools. Clear browsing data.
  • At the top, choose a time range. To delete everything, select All time.
  • Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  • Click Clear data.

Note: The settings to clear the cache of other browsers will be similar.

Once you have cleared the browser’s cache, try opening the CIBC website; follow other fixes below if it’s still not working.

7. Update your browser

Another reason you cannot access CIBC online banking could be that your browser is not updated.

If your browser is not running on the latest version, there could be certain underlying bugs, issues, and other vulnerabilities causing certain problems, including login issues.

So, ensure that you are using the latest stable version of your browser.

Although your browser should get updated by itself, you can manually check for updates on Chrome input chrome://settings/help in the address bar.

Alternatively, you can simply visit the official website of your browser and download the latest version from there.

8. Disable Your Browser’s Extensions

Moving forward, another reason you are not able to log in to your CIBC online banking could be due to your installed browser extension.

Browser extensions such as ad blockers or password managers might interfere with the bank’s login system.

So, disable the installed extensions on your browser and log in to your CIBC account.

To disable the browser extensions, input chrome://extensions/ into the address bar or access them via settings.

If you are able to log in now, it means any extension is causing the issues. 

To find out which extension is causing the issue, you can enable them one at a time to see which is causing the issue.

9. Use another browser

So, now you have updated your browser, cleared the cookies and cache, and even disabled the extension and still can access CIBC online banking, you might want to use another browser.

Switching the browser can solve the problem as not all browsers are the same.

Different browsers are built on different technologies and have different features.

So, earlier, if you were using Chrome, try opening the CIBC.com on Firefox or vice-versa.

10. Check Your Tracking Protection Settings

Another reason you cannot access the CIBC website could be that your browser or antivirus is running the tracking protection that is too strict.

So, temporarily disable the antivirus or any other security software and then check whether CIBC online banking is accessible now or not.

11. Clear Your Cookies and Site Data

Another thing you need to perform is to clear the cookies of the CIBC website.

Note: Do not clear all the cookies, as it will log you out of every website.

Instead, search for your bank’s domain name and delete those specific cookies. 

You can manage specific site cookies in Chrome by going to chrome://settings/siteData in the address bar. 

Similarly, On Firefox, it’s about: preferences#privacy; scroll down to Cookies and Site Data, and click Manage Data.

12. Try Incognito or Private Mode

Using websites in incognito mode or private browsing means you are using them with a fresh slate. In incognito mode, there is no saved browsing history, cache, or any other details that might affect a website’s loading.

So, try opening the CIBC website in incognito mode; it might open.

To open incognito on Chrome, press Ctrl + Shift + N. To open private browsing on Firefox, press Ctrl + Shift + P.

13. Try CIBC mobile app

If the CIBC online banking is not working, you can try accessing your bank account via the CIBC mobile app.

Yes, online banking has more features than the mobile banking app, but the CIBC app also does the job for most things.

So, if you want to transfer money, pay a card bill, or submit a check, you can still use the CIBC mobile app instead of online banking.

14. Contact CIBC support

Lastly, if you have performed all the methods listed above in this post and still can’t access the CIBC account, then it’s time to contact your bank.

Explain to them the issue, and they might be able to resolve it for you.


So, that’s it, folks. I hope you found this post helpful and have logged in to your CIBC online banking account.

Further Reading

(11 Reasons) CIBC debit card not working

(10 Reasons) Card Contactless Not Working but Chip and Pin is

7 Methods to Fix: Target Gift Card not working

(12 Reasons) Capital One virtual card not working

(6 Fix) Why is First Premier available credit not updating