8 methods to fix: HSBC online banking not working

Is your HSBC online banking not working?

Are you finding it hard to access online account services?

Well, if you are having issues with your online banking and need some assistance, this is the very right place to find the answers.

Here, in this post, we have discussed all the methods to fix HSBC online banking ‘not working’ problem.

Why is HSBC online banking not working

HSBC online banking is not working because you are not enrolled to online access services, there are issues with the internet connection, you are connected to VPN, there are issues with browser, or there could be issues with HSBC online services.

In this post, we will be including all the possible methods to fix HSBC online banking ‘not working’ issue. Kindly, proceed with the next part of this post for more details.

Fix: HSBC online banking not working

1. Enroll to HSBC online banking

Like other banks, HSBC doesn’t offer online baking features on the top. To get the benefits, the users must enroll themselves in the HSBC online banking services.

And just by submitting details like HSBC debit card number, issue number, and 6-digit PIN or HSBC credit card number and 6-digit PIN, they will be able to enroll themselves in the online access services.

Other than submitting the card number and PIN, other options are a 10-digit Phone Banking Number (PBN) and a 6-digit PIN or 10-digit Phone Banking Number (PBN) and Date of Birth to register through the Mobile app.

And that’s pretty much it. If HSBC online banking is not working for you, it is possible that you have never applied for the services in the first place.

2. Check connection issues

If, after making sure that you have enrolled in the online banking services, you still experience the accessibility issues with HSBC online banking, it could simply mean there are issues with your device’s internet connection.

Check if you are connected to a working internet connection. Check if your Wifi router is working fine.

If your Wifi router is working normally, there could be issues from your service provider‘s end. Contact the company and ask them for any assistance.

3. Disable private and shared network

VPNs are one of the most popular software out there, which are being used to stream content from different regions. But, VPNs help users mask their online identity and secure the network most of the time. So, if someone tries to track your online activity, VPNs make it impossible to detect the real IP address.

VPN might be a useful software for many. But, if you are using a VPN, it could be the reason why your HSBC online banking is not working. Well, most of the users who use VPN to connect to servers of a different country won’t be able to use HSBC online banking at all. But, even if you are connected to a VPN in your own country, the HSBC online access still won’t work normally.

So, always disconnect your VPN connection before you try to access your HSBC online banking. And only after the disconnection of the VPN will you be able to access the HSBC website normally.

VPN or Virtual Private Networks services are provided by a ton of companies out there. But, obviously, not every company will be able to support the services you want. That’s why, we have created a list of Best VPNs for 2022.

4. Use a supporting browser

Another possible reason why HSBC online banking is not working for you is that you are not accessing the website on a supported browser. Not all browsers in the market should be used to access online banking.

The reason is quite simple, not all browsers will support the website, and they might not be the right option as far as security and privacy are concerned.

So, how do you select an appropriate browser?

Well, it is quite simple. Always use a reliable browser like Google’s Chrome, Samsung Internet Browser, Apple Safari, Microsoft Edge, and Mozilla Firefox. And other browsers in the market might cause either accessibility or privacy issues.

All of these browsers are recommended if you want the best experience as well as safety on board. And the best part is all of these browsers are available for free, and you don’t have to pay a single penny.

ALSO READ: Fix HSBC Business Banking app Not Working

5. Reinstall your browser version

If you are a PC user and even a mobile user, it is always recommended to use any of the browser mentioned above. It is highly unlikely that you will face any problem with accessibility when it comes to using a reliable browser.

But, if you still encounter HSBC online banking ‘not working’ error, that could mean that your browser is not working as intended. Browsers generally load a lot of data in the storage to make things easier for the user and to provide a seamless browsing experience. But, this process sometimes backfires, and the browser might not work properly.

To rectify any kind of issues with the browser, we will suggest you manually check and download the latest available update. The update not only brings new features but also fixes any possible issues caused by the bugs.

If updating the browser doesn’t help you, we would suggest you uninstall the browser and install the fresh version of it from the official available source.

6. Try HSBC online banking app

HSBC online banking can be accessed in two different ways. The users can also choose to access the bank account with the help of their mobile devices. HSBC has an official mobile app for the Android and iOS platforms. And can be downloaded for free across all the platforms.

If, on trying on different browsers, you still cannot access HSBC online banking, we would suggest you use the official HSBC mobile app. And then, try making transaction or any other action using the mobile app only.

If the HSBC online banking ‘not working’ issue pertains, we would suggest you check the remaining methods.

7. Check HSBC service status

If you have tried each and every way we mentioned above and still cannot get through the HSBC online banking issue, we suggest you check the service status of HSBC.

Online services sometimes show problems if the service provider isn’t able to detect and eliminate bugs and glitches from the system.

As you can tell, there is nothing specific that can be done by you in order to get things fixed. But, you can keep yourself aware by simply tracking the current service status of HSBC bank.

By the look of the service status, you will know when not to waste your time trying to access online banking.
In scenarios like these, it is always suggested to keep yourself updated with third-party platforms like Downdetector.com.

8. Contact HSBC support

If nothing has worked for you so far and you cannot see any issues with the HSBC servers, we would suggest you contact the HSBC support team.

The HSBC support will be able to help you find the real problem and assist you with the online banking ‘not working’ issue.

You can contact the HSBC support team by calling at 001-716-841-7212 or 888-662-4722.

You can have an online chat with the HSBC support team. Visit this link and select the ‘Chat Now’ option.


And that’s all, ladies and gentlemen. Let us wrap this post now.

We have provided easy to implement methods to fix the problem. But, if you need assistance, feel free to contact us.