Are you having issues with the Contactless Mobile feature of Barclays?
Is Barclays Contactless Mobile not working for you?
Are you looking for methods to fix issues with Contactless Mobile in Barclays?
Well, if you are looking for the answers, this is the right web page. Here, we have mentioned the possible reasons along with a guide to fix issue.
Why is Barclays Contactless Mobile not working
Barclays Contactless Mobile is not working because you haven’t added a Visa Barclaycards, you are exceeding the transaction limit, the merchant doesn’t support contactless payment, you might not have enabled the contactless payment feature, or there could be an issue in your device NFC.
Now that we have discussed all the reasons why Barclays Contactless Mobile is not working, let us see how to fix the problem. We have provided a guide below, which includes all the ways to fix issues with Barclays Contactless Mobile.
Fix: Barclays contactless mobile not working
1. Add eligible card only
Barclays contactless mobile is one of the most interesting features that can be enjoyed by any Barclays user. But, not all types of accounts can be added and used to pay with contactless mobile payments.
If you have added an ineligible bank account with a contactless payment feature, you might see the Barclays contactless mobile ‘not working’ problem on your end.
According to the official statement by Barclays – basic current accounts, business accounts, Mastercard Barclaycards, corporate accounts, or cash machine-only cards cannot be linked to pay Barclays contactless payment feature.
Only Visa-branded Barclaycards are considered eligible and can be added to pay with Barclays contactless payments feature.
2. Enter amount in eligible range
Another reason for the issue could be the exceeding limit of the amount entered by the user for the transaction with Barclays contactless mobile feature.
Well, many users do not realize the part that Barclays has set a limit on the amount that can be paid using the Barclays contactless payments feature. And if the user is exceeding the limit, the Barclays contactless mobile ‘not working’ issue might appear.
According to Barclays, the Contactless Mobile feature can only be used to make transactions ranging from £100 to £300. Any amount that doesn’t fall in this range category will not be processed by Barclays.
The simple solution is to use the Contactless Mobile only when the amount to be paid falls in this range.
3. Enter correct PIN
Barclays lets the user enjoy the Contactless Mobile services. Along with the other factors like the account activation and eligible card, the eligible payment range has to be considered as well.
If a user shops anything from £100 to £300, they will be required to submit the PIN to proceed with the payments. If a wrong is entered, the transaction is denied.
So, always make sure to enter the correct PIN to make the final transaction. Before you inquire, the PIN to be entered is the PIN of the Visa card that you linked with your Barclays contactless mobile.
4. Pay at supported merchant
Barclays contactless mobile feature requires a special type of payment terminal, thus, one must verify if the merchant has the ability to accept contactless payment.
According to Barclays, more than 400,000 locations across the UK where Contactless Mobile can be used. Still, it is possible that the shop at which you are shopping doesn’t accept contactless payment.
Barclays Contactless Mobile can be used to make payments internationally as well. But, again, the card you are linking with Barclays must be a Visa-branded Barclaycard. And the merchant must accept contactless Visa payments at the terminal.
5. Check device’s compatibility
Another reason for Barclays Contactless Mobile ‘not working’ issue could be the unavailability of a compatible device.
For the Contactless Mobile feature to work, the device using which you want to make the payment must have the NFC feature enabled. Check if the NFC feature on your device is active or not. Go to device settings and search for NFC. There, enable the NFC feature.
Sometimes, the device might not support the NFC feature. But, almost every latest mid-range Android smartphone comes with NFC on the top. Flagship smartphones in the market like Samsung Galaxy S series devices and those from the Apple family will definitely have NFC features. Just check if it is not disabled.
6. Check if Contactless Mobile enabled
Barclays Contactless Mobile is a great feature and makes it easier for the user to pay at the stores directly with their smartphone. But, the feature is not enabled by default, and the user will have to link an eligible payment method to use the feature.
If you need help on how you can use Barclays Contactless Mobile, follow the quick guide provided below –
- Step 1 – Open Barclays mobile app and log in with the account credentials.
- Step 2 – Search for the ‘Quick links’ or ‘Pay & Transfer’ option from the home page of the app.
- Step 3 – Select the ‘Cards’ option.
- Step 4 – Search for the ‘Contactless Mobile payments’ option.
- Step 5 – Select the Visa-branded Barclaycard to continue.
And that’s it, guys. That’s exactly how you can set up your Barclays Contactless Mobile. Before you can pay the merchant, make sure the NFC feature is enabled on your device.
7. Contact Barclays support
If you have reached this point, we assume you are still having issues with Barclays contactless payment feature. Well, here, we have discussed all the possible methods to fix the problem, but if the issue pertains, you must contact the Barclays support.
You can contact the concerned team over the phone. Call them at 0800-151-0900 (UK) or 0333-200-9090 (from mobile).
Before you try to call Barclays expecting any kind of support, make sure you are calling at these office timing only.
- Mon – 7.00am to 8.00pm
- Tue – 7.00am to 8.00pm
- Wed – 7.00am to 8.00pm
- Thu – 7.00am to 8.00pm
- Fri – 7.00am to 8.00pm
- Sat – 9.00am to 5.00pm
- Sun – Closed
- Public holiday – Closed
There is another way of getting the necessary support. You can also tweet your queries and tag the official Twitter handle of Barclays support – Twitter handle link
You can post your queries anytime and expect solutions from Barclays Twitter support. According to Barclays Twitter handle, they provide support 24×7.
That’s pretty much it, guys.
Here, we mentioned all the possible reasons you are encountering the Barclays Contactless Mobile ‘not working’ issue and how to fix it.
For any further assistance, feel free to contact us.