Fix Chase credit card not showing up online

Is Chase credit card not showing up online on the Chase app?

If your new Chase credit card is not showing up online, you have landed on the right page. Here, we have explained why it may not show up and how to fix it.

So, let’s get started.

Firstly, if the card isn’t showing up for you, do not fret, as you are not alone. Many, like you, are having similar issues. Below, we have linked some of the comments on Reddit by netizens:

Hi, i have an issue where as i can’t see my nee sapphire card on my account. Meaning its not showing up when i log on the chase app . I tried logging in on the computer as well and it doesn’t say anything about my nee sapphire card balance . Do i have to wait for this to be resolved?

Why is my Chase credit card not showing up online

Chase credit card may not show up online because of several reasons, such as your card is hidden, you are not the primary signer of the card, the credit card is not linked to the account due to name mismatch, or the Chase app isn’t updated or having other technical issues.

Well, whatever the reason, you can always try out a few ways to fix the issue on your own or at least make sure the problem doesn’t lie on your end.

How to Fix Chase credit card not showing up online:

Below are some of the things you can try to resolve the Chase credit card not showing up on the app.

Your card might be hidden

There is an option to hide your card on the Chase app. So, if the card is hidden, it will not show up for you.

So, make sure the card is not hidden in the app.

You are not the primary signer of card

If you are primary signer on card, it should be there. If another person is the primary signer on the card, it is only visible to them.

Card not linked with Chase account

Sometimes your checking account/profile will use your full middle name, while the Sapphire Preferred will use your middle initial only. This requires a manual linking of the accounts by a chase representative.

If you call the number on the back of your Sapphire card, then you should be able to get connected with someone who can link your accounts. After they have linked them, your card should show up immediately on the mobile app.

Log out and log in again

Another thing you need to try is to simply log out of your Chase account and log in again.

Signing out and signing again fixes some temporary bugs causing several issues.

This trick has worked for many users in the past. So, why don’t you give it a try?

This just happened to me today after I received my Chase Freedom Flex card. Called customer service and they were not able to resolve it but transferred my call to tech support. Tech support had me log off the app and was able to link the Freedom Flex within a few minutes.

Update Chase app

Another reason the credit card isn’t showing up on the app could be that you are using the outdated version of the Chase mobile app.

In case you are not using the updated version of the Chase app, there may be certain underlying bugs or issues causing several issues.
So, update the app and check whether the issue is resolved or not.

That being said, to update the Chase mobile app, visit the Google Play Store or App Store on Android or iOS devices, respectively, and search ‘Chase’ and update it if any update is available.

This way, you will make sure there aren’t any bugs preventing your card to not showing up on the app.

Contact Chase support

Lastly, if you have tried everything and still the card is not showing up on your account, you can contact the Chase customer service and let them know the issues. They might be able to resolve the issue for you.


So, that’s all for now. I hope after going through this post, you were able to know why your Chase credit card was not showing up for you on your account or Chase app and have probably fixed it.

To read more, have a glimpse at our credit card section or simply follow a few related posts below.

Further Reading:

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(2022) How to use American Express Gift card online [With Steps]

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