Is Capital One Eno not working for you?
Are you not receiving any alerts from Eno?
Are you looking for the reasons why you are encountering these issues?
Well, this is the right web page to find all of your answers. Here, in this post, you can learn all the possible reasons why you are facing issues with Capital One Eno.
Let us dive right into the details.
Why is Capital One Eno not working
Capital One Eno is not working because you have not enrolled to online account access, you are not a credit card customer, you have not provided permissions to contact, and there can be issues with the app or services.
1. Not enrolled to Capital One online
One of the basic reasons Capital One Eno is not working is that you are still not enrolled to the Capital One online account access service.
And Eno, the assistant that helps you in managing your credit card, is only available if you have access to Capital One online account access.
So, if you do not have online account access, you will have to enroll yourself to Capital One online access first. For you, we have provided a quick guide to register for online access.
- Visit the official page for the enrollment. Link
- Submit Capital One credit card account number
- Enter Social Security Number (SSN) or Taxpayer Identification Number (TIN)
- Submit your active email address to receive alerts and more
- Submit 3-digit security code. It can be found on the back side of your Capital One credit card
- Enter other personal details
Once you successfully enroll yourself to the Capital One online account access, you can finally log in with your online account credentials.
2. Not Capital One credit card customer
Capital One Eno is one of the very interesting features provided by Capital One to its credit card customers. Eno monitors the user’s credit card account details and helps manage the account by spotting free trials, recurring charges, and more.
But, the Capital One assistant feature is only available for the Capital One credit card account holders. Not all users who are banking with Capital One can enjoy the feature. So, if you are wondering why Capital One Eno is not working, you must check if you even own a Capital One credit card account.
Capital One online banking users cannot get access to Eno and its features.
ALSO READ: (6 Reasons) Capital One available credit not updating
3. Haven’t provided email contact permission
Well, sometimes, even if you are a Capital One credit card owner, you might not enjoy Eno and its features completely. It is because, to get the alerts from Eno, one has to provide email contact permissions to Capital One.
For privacy policy, Capital One or any services cannot contact you through your email if you have provided them the permission to do so.
If you haven’t provided any permission to Capital One, you won’t receive any alerts from Eno about your credit card account. And that also means you won’t get the alerts for any extra fees, recurring charges, and more.
Well, this problem can be fixed very easily. You just need to permit Capital One to receive alerts through email.
- Open Capital One app or website
- Sign in to your online Capital One account.
- Go to the profile section, click on your profile photo or avatar.
- Find and select the ‘Alerts’ option. Mobile users will see ‘Alerts & Notifications’ option.
- This will show your email settings option.
Provide the required permission and you will be able to receive alerts through email.
4. Haven’t provided text contact permission
Other than receiving the alerts from Eno through emails, the Capital One credit card users can also get the alerts from text SMS. Similar to the case of alerts through emails, the user receives the alerts if they provide the required permission to Capital One.
This is a part of the terms and services of Capital One that allows users to choose the features of services on their own.
So, if you are wondering why Capital One Eno is not working for you, there could be a possibility that you haven’t opted for text alerts.
The good thing is that you can easily provide permission and start getting alerts from Eno. Below, we have provided a quick guide on how you can opt for text alerts.
- Open Capital One app or website
- Sign in to your online Capital One account.
- Go to the profile section, click on your profile photo or avatar.
- Find and select the ‘Alerts & Notifications’ option.
- Select the option to receive Text Alerts.
- Select ‘Save’ to continue
And that’s all, guys. This confirms that you will receive all alerts from Capital One Eno now. If you want to confirm anything related to your Capital One credit card account, you can chat with Eno by sending a text message to 227-663.
5. Using older Capital One app version
Capital One website, as well as the official app, supports all the features and alerts provided by Eno. But, sometimes, if you are using the old version of the Capital One app, you might see issues in accessing Eno features.
It is also possible that your Eno is not working for you because you are running an older version of the Capital One app. Moreover, some app glitches or bugs might have created a problem with the accessibility of Eno.
Whatever be the reasons, you can easily tackle it by simply updating your Capital One mobile app. Simply visit the respective app store and search for the Capital One app. Hit the ‘Update’ button, and it’s done.
Try restarting the app, and you will be good to go.
If the problem pertains, we will suggest you uninstall your app and download the fresh version from the app store..
6. Issues with Capital One app
Sometimes, updating the app might not fix the entire problem. And if you still are in trouble and can’t use Eno, we will suggest you clear the app cache and storage, and reinstall the app.
Clearing cache deletes all the previously accumulated data, including the corrupt files as well. Thus, giving your mobile app a fresh start. But, deleting the cache data and storage will also wipe your account login details. So, before you clear the app cache, we will suggest you revise the account login details.
To clear app cache and storage –
- Find the app on your device
- Go to app settings
- Go to device storage option
- Select option to clear ‘storage data’ and ‘cache data’
- Uninstall the app
And that’s it.
Install the new version of the Capital One app from your app store. We really hope Capital One Eno works for you.
7. Capital One services issue
If you have tried everything we mentioned in the guide included above and still facing the same issue, this could mean that there is an issue with the Capital One services.
Eno is one of the online services provided by Capital One, and if there is a problem with Capital One online platform, Eno might have got affected as well.
Wait for a while till the service is available again to use. Keep track of the Capital One services using the third-party platforms like Downdetector.com and Isitdownrightnow.com.
Conclusion
And let us wrap the article right here, ladies and gentlemen.
Here, we have discussed all the possible reasons why Capital One Eno is not working for you. Along with the reasons, we have also included a quick guide to fix the problem.
If you need any assistance, be sure to write to us.